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Fragen und Antworten

Registration, my account

How to registrate?
In ordering process or for storing your Art.-No. for our products you will be automatically asked to register or login.

I am already Steier customer. Do I still need to register once?
Yes, even existing Steier customers we ask to register with the first purchase in the shop, to ensure that your latest shipping and billing address information are present.

I want to delete my account at steier.de, how does it work?
Please send us a short notice by Mail. Than we can delete your account.

Shipping + Charges

Where can I find informations about delivery and payment?
Please look at category Shipping and Charges.

Printing data and data handling

Which file types can be used for printing?
Printing data we need in PDF, EPS, AI, FH or CDR format (Application programs: Illustrator, Indesign, Freehand, CorelDraw). Data from programs such as Word, Excel, AutoCAD are not usable.

How to create data files for printing?
Please talk to your marketing department or your graphic design studio, in most cases they work with the professional programs for data preparation. If this is not possible, the data can be made by us, to the cost price: Please send us a design or sample, we create your label!

Will the printing data be checked for errors?
Each file is converted for further processing into film-ready data. If an error can be identified, we will contact you shortly..

Will my printing data be archived?
Printing data and films will be archived, they can be used for printing repeat jobs again.